FAQ’s
Currently, we don’t have COD available, we shall notify you as soon as we enable COD.
We accept all kinds of online payments. Credit cards, Debit cards, UPI and Internet banking, all modes of digital payments that are acceptable.
According to our policy, modifications and cancellations are possible only until the product ordered has not been dispatched for delivery. Once the product is out for shipment modification or cancellation is not possible.
Yes, currently we offer free shipping on all our products.
It is our endeavour to deliver the products safely to you. While packaging we ensure the product is packed with atmost care. However due dependency on third party delivery services there could be chances that the product may get damaged. You can claim the damage within 48 hours of deliver by speaking to our customer care department.
Customers can easily select different addresses for billing and shipping, at their convenience
For now, this facility is not available, shipment of the product will be delivered within 3-7 working days, depending upon the date of order placed and the location of delivery. For selected locations we offer specific date delivery if the order has been placed 20-25days prior to the delivery date
All our jewellery is BIS hallmarked (HUID) and recognised by the Assaying and Hallmarking Centres (A&H) centre.
All making and manufacturing charges differ as per the designing and workmanship charges of the jewellery
No, currently we only offer jewellery made of gold.
You can order it offline by calling our customer care, but this service is not possible for online orders for now.
Currently, we don’t offer buybacks.
Yes, we do repair the jewellery bought by us at our marketing locations. Repair though is chargeable.
No, we don’t proffer design defect and workmanship issues
No, we don’t offer trading programme for old jewellery
Digital Gold FAQs
An online platform to buy, sell, and save pure 24 Karat, 999 purity gold anytime, in any quantity. Secure. Real-time. Backed by the trust of Paul Merchants Jewels & Metals LLP.
Any Indian resident with a PAN, Aadhaar, and personal bank account.
Yes. Upload your PAN & Aadhaar to complete KYC before any buy, sell, or redemption.
- Minimum: 0.050 g or equivalent value
- Max per transaction: ₹10 lakh
- Max per day: ₹1 crore (with full KYC)
24 Karat, 999 purity gold from certified bullion suppliers.
Login anytime for your real-time balance & transaction history. Monthly email statements are also sent.
Based on live bullion market rates + charges for storage, insurance, payment gateway & operations. Prices update regularly.
Login → Select “Sell” → Enter quantity/value → Confirm.
Funds are transferred to your linked bank account.
Shop on the Paul Gold e-commerce site → Your gold value is adjusted → Pay any balance via secure digital payment.
Due to market buyback rates, GST on purchases (not sales), storage & insurance costs, and payment processing fees.
In insured, high-security vaults by trusted custodians like Sequel Logistics.
Yes — full value coverage during storage & transit.
📧 support@pauldigigold.in
📞 0172 5041754
Not regulated by SEBI/RBI (not a bank deposit or scheme). We follow strict compliance & transparency standards.
- Jewellery redemption: 1.00 g
- Sell digitally: 0.050 g or value equivalent
Gold can be sold only after 2 working days from purchase.
MCX = bulk future contracts at few locations.
Paul Gold = actual landed cost for fractional gold + storage, insurance, and delivery anywhere in India.
No. Only the account holder can sell or redeem.
Gold is transferred to the registered nominee after verification.
Login → Complete security verification → Update number.
Contact support with payment reference — issue will be resolved promptly.
No. Only individual accounts for now.
Not mandatory, but highly recommended for smooth transfer.
Your gold stays yours — stored with independent custodians & insured in your name. You can claim it directly.